Privacy Policy
Effective Date: August 29, 2026
PartsBookPro, including PowerForce Parts Book Pro functionality, is powered and
operated by Gamache Services LLC, 4618 Kirchoff Ln, Imperial,
Missouri 63052.
This Privacy Policy explains how information is collected, used, disclosed,
protected, and retained when PartsBookPro is used.
1. Information We Collect
Account Information
We may collect:
- Email address.
- Display name.
- Organization.
- User role and permissions.
- Account status.
- Branch or location information.
- Authentication configuration.
- Password hashes.
- MFA status.
- Account creation and modification timestamps.
We do not intentionally store plaintext account passwords.
Customer Content
Customers may upload:
- Parts books.
- PDFs.
- Engineering drawings.
- BOMs.
- Technical documents.
- Product and equipment information.
- Serial-number information.
- Images.
- Bulletins and attachments.
- Catalog data.
- Other customer-selected files.
Technical and Security Information
We may process:
- IP addresses.
- Browser and device information.
- Request information.
- Login events.
- Session information.
- Authentication failures.
- Security events.
- API activity.
- Timestamps.
- Diagnostic information.
Audit Information
PartsBookPro may record actions involving creation, modification, deletion,
publication, administration, authentication, and other important Platform
activity.
Audit records may include the acting user, organization, affected resource,
action performed, timestamp, and relevant non-sensitive metadata.
Billing Information
Where Stripe billing is enabled, PartsBookPro may receive:
- Stripe customer identifiers.
- Subscription identifiers.
- Subscription status.
- Selected plan.
- Billing-period dates.
- Payment success or failure status.
- Stripe event identifiers.
Payment-card information entered through Stripe-hosted pages is processed by
Stripe. PartsBookPro is designed not to collect or store full card numbers or
card security codes.
2. How We Use Information
Information may be used to:
- Provide PartsBookPro.
- Authenticate users.
- Manage organizations and permissions.
- Process documents.
- Perform OCR.
- Identify callouts.
- Generate catalogs.
- Operate search functionality.
- Publish customer-authorized content.
- Process subscriptions.
- Send transactional communications.
- Provide support.
- Prevent fraud and abuse.
- Investigate security events.
- Maintain audit records.
- Troubleshoot errors.
- Improve performance and reliability.
- Comply with legal obligations.
3. Automated Document Processing
PartsBookPro uses software-based document processing that may include Tesseract
OCR, PDF rendering, image processing, pattern recognition, and internal
extraction rules.
Documents may be transformed into images, text, structured parts data,
searchable indexes, callouts, hotspots, and other catalog information.
Automated output may contain errors and should be reviewed by the customer.
4. Legal Bases
Where applicable privacy law requires a legal basis, processing may occur
because it is necessary to perform a contract, serves legitimate interests in
operating and securing PartsBookPro, is required by law, or is based upon
consent where required.
5. Cookies and Sessions
PartsBookPro may use cookies or similar technologies necessary for
authentication, session management, security, CSRF protection, user
preferences, and application operation.
PartsBookPro is not designed around third-party behavioral advertising.
6. Hosting
PartsBookPro’s primary infrastructure is hosted using IONOS
services.
Information may therefore be processed or stored on infrastructure operated or
supplied by IONOS.
7. Email
PartsBookPro uses Brevo for transactional email functionality.
Information reasonably necessary to deliver account messages, password resets,
notifications, security communications, or other transactional email may be
transmitted to Brevo.
8. Stripe
Where billing is enabled, Stripe may process billing and payment information.
Stripe-hosted payment functionality allows sensitive payment-card details to be
provided directly to Stripe rather than through PartsBookPro application forms.
9. Cloudflare
Where enabled, Cloudflare may provide security, bot protection, traffic
management, DNS, or related infrastructure services and may process technical
information such as IP addresses and request metadata.
10. Microsoft OneDrive
Where configured, PartsBookPro may copy security records or audit evidence to
Microsoft OneDrive for off-host security archiving and evidence preservation.
These security archives are generally retained for up to
90 days.
11. Customer-Authorized Integrations
Customers may authorize PartsBookPro to interact with external systems such as
WordPress, WooCommerce, APIs, or other services.
Information transmitted through such integrations is processed according to
the customer’s instructions and the applicable third party’s policies.
12. Public Catalog Information
Information intentionally published through a public PartsBookPro catalog may
become publicly available. Search engines and other third parties may
independently index or cache publicly available information.
13. How We Share Information
We may disclose information to service providers including:
- IONOS — hosting and infrastructure.
- Brevo — transactional email.
- Stripe — subscription billing and payment processing where enabled.
- Cloudflare — security and traffic-management services where enabled.
- Microsoft OneDrive — off-host security archive storage where configured.
- Customer-selected integrations.
We may also disclose information when required by law, legal process, or to
protect the rights, safety, and security of PartsBookPro, Gamache Services LLC,
our customers, or others.
We do not sell personal information.
We do not use personal information for cross-context behavioral advertising.
14. AI and Model Training
PartsBookPro may use automated processing to provide document-recognition and
catalog-generation functionality.
Gamache Services LLC will not use Customer Content to train a generalized
public or third-party AI model unless separately authorized or agreed to in
writing.
15. Data Retention
- Customer application data: up to 30 days following applicable termination or deletion.
- System backups: up to 30 days.
- Audit and security logs: up to 90 days.
- Microsoft OneDrive security archives: up to 90 days where configured.
Information may be retained longer where reasonably necessary to comply with
law, resolve disputes, enforce agreements, prevent fraud, preserve security
evidence, or comply with a legal hold.
16. Security
PartsBookPro uses safeguards that may include:
- Tenant separation.
- Role-based permissions.
- MFA functionality.
- Password hashing.
- Secure reset-token mechanisms.
- Login throttling.
- Session controls.
- CSRF protection.
- Input and upload validation.
- Private database and cache infrastructure.
- Secure secret handling.
- Hardened application containers.
- Security headers.
- Audit logging.
- Security-event logging.
- Sensitive-field filtering.
- Off-host security archives where configured.
- HTTPS/TLS for supported external connections.
No method of storage or transmission can guarantee absolute security.
17. Customer as Controller
For personal information contained in Customer Content, the customer generally
determines why the information is processed.
In those circumstances, the customer generally acts as controller or business
and Gamache Services LLC acts as processor, service provider, or contractor.
18. Privacy Rights
Depending upon jurisdiction, individuals may have rights relating to access,
correction, deletion, portability, restriction, objection, and information
concerning processing.
We may need to verify identity before completing a request.
19. International Processing
Service providers may process information in jurisdictions different from the
user’s location. Where required, appropriate contractual or legal transfer
mechanisms may be used.
20. Children's Privacy
PartsBookPro is a business platform and is not intended for individuals under
18. We do not knowingly solicit personal information from children through
PartsBookPro.
21. Legal Requests
Information may be preserved or disclosed when reasonably necessary to comply
with applicable law, court orders, subpoenas, or other valid legal process.
22. Business Transfers
Information may be transferred as part of a merger, acquisition, financing,
restructuring, sale of assets, or similar transaction, subject to applicable
law.
23. Changes to this Policy
We may update this Privacy Policy as PartsBookPro changes. Material changes
will be communicated through reasonable means.
24. Contact
